Terms & Conditions – Bookings & Tours

Last updated: Oct 18, 2025 2:29 PM

Introduction

These are the Terms and Conditions under which you book your tour with Pooches and Pinot. Once you have paid for your tour, you become bound by these Booking and Tour Terms and Conditions, so please read them carefully.

Definitions

  • Us, we or our means Pooches and Pinot and/or its employees.
  • Participant, you or your refers to any person named in the booking or in attendance on a tour.
  • Dog, pet or animal means any animal either participating in the tour or any animal in a public place which is visited during the tour.
  • Terms & Conditions means this document.

Booking

  1. In paying for your tour, you represent that you have authority from all participants in your booking to accept these Terms & Conditions on their behalf. Parents/Legal guardians accept these Terms & Conditions on behalf of their children. Once Pooches and Pinot receive payment for a booking, a legally binding agreement, based on these Terms & Conditions, becomes effective between all participants in the booking and Pooches and Pinot.
  2. Full payment is required at the time of booking for tours.
  3. A booking, and payments on a booking, can only be made by a person aged 18 years or over.

 

Cancellations and Refunds

The way we manage refunds and cancellations are governed by our Terms of Service. Please refer to that document for up-to-date details.

  • Postponing tour – Reason: Force Majeure (at our discretion) | Outcome: Refund, move to new date or credit note
  • Cancelling tour – Timeframe: 14 days or more before tour | Outcome: 50% refund of monies paid
  • Cancelling tour – Timeframe: 14 days or less before tour | Outcome: No refund
  • Change tour date – $50 admin charge
  • Change number of people – $50 admin charge

Vehicle & Itinerary Changes

  1. Many factors may affect our ability to deliver a specific itinerary. These include pandemic restrictions, weather, mechanical difficulties, venue closures or other unforeseen circumstances. We agree to use all reasonable endeavours to provide your tour in accordance with our itinerary, however, we do not guarantee itineraries and they do not form part of your contract with us.
  2. We reserve the right to reschedule any parts of the tour itinerary or provide a refund at our discretion.

Your Dog(s)

You acknowledge and agree that your dog(s):

  1. is micro-chipped and sterilised and that a copy of the certificate can be provided on request
  2. is wearing a collar with full identification details
  3. has current C5 vaccinations and proof can be provided on request
  4. is up to date with all worm and flea treatments
  5. is in good physical health
  6. has not had a contagious illness or disease (parvo, kennel cough, etc) in the past 21 days
  7. is well socialised with other animals and humans and does not have behavioural or aggression issues that may cause problems with, or pose a risk to, other animals or humans
  8. is used to travelling in a vehicle and has no travel induced/related anxieties

Please note: you are required to disclose any medical conditions your dog has, explaining the condition and advising of any medication or treatment that may be required while you are on the tour (heart conditions, seizures, gastric disorders, congenital defects, etc).

You, Your Dog(s) and Us

Whilst every care is taken by us during the tour, you acknowledge and agree that:

  1. Your dog’s wellbeing is at your own risk whilst on tour.
  2. You are solely responsible for any and all acts or behaviour of your dog during the tour.
  3. Except to the extent required by law, Pooches & Pinot shall not be liable for any injury, loss, or damage arising from participation in a tour or associated activities. Participants agree to indemnify and hold harmless Pooches & Pinot, its staff, and partners against any claims resulting from their participation or their dog’s behaviour.

Photos, Videos and Authorisation

  1. You authorise that we may use and reproduce any photos or videos of you and/or your dog taken on the tour for the purposes of promotion on our website, social media sites, other sites, in media or any marketing material published by us.
  2. Should you not wish to be photographed or filmed during the tour, you must notify us prior to the commencement of the tour.

Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information

Force Majeure

In the event of circumstances beyond our reasonable control (including but not limited to natural disasters, government restrictions, or venue closures), we reserve the right to reschedule or cancel your booking. We will make all reasonable efforts to notify you as soon as possible and offer an alternative date or refund in accordance with our standard policy.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

Severability & Headings

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Headings are provided for convenience only and do not affect interpretation.

We may amend these Terms & Conditions from time to time. The updated version will be posted on this page and will apply to future bookings made after the date of publication.